SAMATIFY Shipping Policy

Effective Date: July 29, 2026

SAMATIFY currently accepts and ships orders within the United States. Ordering availability for the United Kingdom and Canada is coming soon.

This Shipping Policy explains our current order-processing times, estimated delivery times, shipping charges, service availability, tracking procedures, delivery responsibilities, and shipping-related support.

1. Current Market Availability

SAMATIFY currently accepts orders for delivery to eligible addresses within the United States.

Ordering for the United Kingdom and Canada is currently unavailable and marked as Coming soon. Customers in those countries may continue browsing SAMATIFY and check back for future market-launch updates.

Orders to other countries or regions are not available at this time.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order processing may include:

• Payment and order verification
• Product preparation
• Quality checks
• Secure packing
• Fulfilment coordination

Orders are generally not processed or shipped on weekends or public holidays.

During peak periods, unusually high order volumes, carrier disruptions, or other unforeseen circumstances, processing may take longer.

If we anticipate a significant delay before shipment, we may contact you using the email address provided with your order.

3. Estimated Delivery Time

Delivery estimates begin after order processing has been completed and the order has been dispatched.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may vary because of carrier performance, peak-season demand, severe weather, customs or security review, address issues, operational disruptions, logistics-policy changes, or other circumstances beyond reasonable control.

4. Shipping Charges

For eligible United States orders:

• Orders below $44.99 USD are charged a standard shipping fee of $3.99 USD.
• Orders of $44.99 USD or more qualify for free standard shipping.

The applicable shipping charge will be displayed before checkout is completed.

Free-shipping eligibility is generally calculated using the qualifying merchandise value after applicable discounts and before any amounts that do not count toward the threshold.

Shipping charges and free-shipping thresholds are currently based on United States Dollars.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the following information before completing checkout:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number, where applicable
• City
• State
• ZIP code
• Telephone number or other contact information, where requested

Incorrect, incomplete, or unsupported shipping information may result in processing delays, failed delivery, return to sender, additional shipping charges, or cancellation.

6. Address Changes

If you discover an error in your shipping information, contact SAMATIFY immediately at:

support@samatify.com

We may be able to correct an address only before the order enters processing, fulfilment, or shipment.

Once an order has entered processing or has been shipped, an address change may no longer be possible.

Submitting an address-change request does not guarantee that the requested change can be completed.

7. Fulfilment Locations

SAMATIFY may fulfil orders through different warehouses, suppliers, fulfilment partners, or logistics hubs.

Some products may be dispatched from a domestic or international fulfilment location depending on:

• Product availability
• Destination
• Warehouse stock
• Package size
• Carrier requirements
• Delivery routing

The fulfilment location does not change the delivery estimate shown for the order unless SAMATIFY informs the customer otherwise.

8. Split Shipments

Products within the same order may sometimes be shipped in separate packages.

This may occur because of:

• Different fulfilment locations
• Product availability
• Package-size limitations
• Carrier requirements
• Faster delivery routing

Separate packages may receive separate tracking numbers and may arrive on different dates.

A split shipment does not mean that an item is missing from the order.

9. Order Tracking and Notifications

A shipping-confirmation email is generally sent after an order has been dispatched and tracking information becomes available.

Tracking information may take approximately 24–72 hours after dispatch to begin showing carrier scans or movement.

For orders shipped in multiple packages, each package may receive a separate tracking number.

If you have not received tracking information after the applicable processing period, please contact:

support@samatify.com

Include your order number when requesting assistance.

10. Peak Seasons and Possible Delays

Processing and delivery may take longer during periods such as:

• Christmas and New Year
• Black Friday and Cyber Monday
• National holidays
• Severe weather
• Carrier congestion
• Customs or security review
• Labour disruptions
• Logistics-policy changes
• Natural disasters
• War, epidemics, or other major events beyond reasonable control

We recommend placing orders early during peak shopping periods.

If SAMATIFY cannot ship your order within the stated timeframe, we may contact you with an updated estimate and, where required, provide the option to accept the delay or cancel the affected unshipped order for a refund.

11. Shipping Restrictions

SAMATIFY currently ships only to supported United States addresses.

We do not currently ship to:

• PO Boxes
• APO or FPO addresses
• Puerto Rico
• United States Virgin Islands
• Guam
• American Samoa
• Other United States territories or outlying areas
• Addresses outside available carrier service areas
• Locations requiring unsupported special freight or handling

A valid physical street address may be required.

If your address is outside our available carrier service area, SAMATIFY may contact you to request an alternative address, cancel the order, or provide an appropriate refund.

12. Unsupported or Remote Locations

Certain remote, offshore, rural, or restricted locations may not be supported by our available carriers.

In some circumstances, an address may require special handling or additional carrier charges.

SAMATIFY will not charge an additional shipping amount without informing the customer where such notice is reasonably possible.

If shipping service is unavailable, the affected order may be cancelled and refunded.

Customers who are uncertain whether their address is serviceable should contact support@samatify.com before ordering.

13. Customs, Duties, and Import Charges

Some products may be fulfilled from outside the United States.

SAMATIFY and its fulfilment partners may arrange the shipment so that ordinary import processing and standard delivery requirements are handled as part of the fulfilment service.

However, customs, duties, taxes, brokerage requirements, and import procedures may change depending on the product, country of origin, carrier, government regulations, and applicable law.

Charges resulting from the following circumstances may not be covered:

• Recipient delay
• Refusal to provide information requested by a carrier or government authority
• Missed delivery or collection
• Storage charges
• Inspection or quarantine fees
• Refusal or abandonment of the shipment
• Incorrect or incomplete customer information
• Other customer-related actions or omissions

If a carrier requests an unexpected customs or import-related payment, please contact support@samatify.com before making payment where reasonably possible and provide a copy of the notice.

14. Failed Delivery and Undeliverable Orders

A shipment may be returned, held, redirected, or disposed of according to carrier procedures when delivery cannot be completed because of:

• An incorrect or incomplete address
• Recipient unavailability
• Refusal of delivery
• Failure to collect the package
• Failure to provide requested information
• An unsupported or inaccessible address
• Repeated unsuccessful delivery attempts

If a package is returned to the sender because of customer-provided address information or recipient-related circumstances, reshipment may require payment of an additional shipping charge.

Any refund or reshipment request will be reviewed according to the circumstances and the SAMATIFY Return & Refund Policy.

15. Orders Marked as Delivered

When carrier tracking shows that a package was delivered, customers should first check:

• The delivery location
• Household members
• Neighbors
• Building reception or management
• Mailrooms or secure parcel areas
• The carrier’s delivery photograph or delivery notes, where available

If the package still cannot be located, contact the carrier and then contact SAMATIFY at support@samatify.com.

Please provide your order number and any relevant carrier information.

Orders marked as delivered are not automatically eligible for a refund. Each request will be reviewed using available tracking, delivery, address, and carrier information.

Reports involving theft or loss after confirmed delivery are reviewed individually.

16. Lost or Delayed Shipments

If tracking has not updated, the package appears lost, or delivery extends beyond the supported timeframe, please contact SAMATIFY.

We may review:

• Carrier tracking information
• Delivery scans
• Shipping-address details
• Courier records
• Fulfilment information
• Available delivery confirmation

Depending on the outcome of the review, an appropriate resolution may include:

• Continued tracking assistance
• A carrier investigation
• A replacement
• A reshipment
• A refund
• Another suitable solution

Approval of a particular resolution is not automatic and depends on the circumstances of the shipment.

17. Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, contact SAMATIFY within 15 days of delivery.

Please provide:

• Your order number
• A clear explanation of the issue
• Clear photographs of the product
• Photographs of the packaging
• Photographs of the shipping label, where relevant
• Video evidence where appropriate

After reviewing the request, SAMATIFY may provide an appropriate resolution under the Return & Refund Policy.

Possible resolutions may include:

• A refund
• A partial refund
• A replacement
• A reshipment
• An approved return
• Another suitable solution

Please keep the product, packaging, accessories, manuals, and included parts until the review is completed.

18. Order Cancellations

Contact SAMATIFY as soon as possible if you wish to request cancellation.

If the order has not entered processing, fulfilment, or shipment, we may be able to approve the cancellation.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the order can be cancelled.

After delivery, any eligible request will be handled under the SAMATIFY Return & Refund Policy.

19. Returns and Return Shipping

Return eligibility is governed by the SAMATIFY Return & Refund Policy.

All return requests—whether involving a customer’s first, second, third, or later order—must:

• Be submitted within the applicable request period
• Meet the requirements under the Eligible Cases section
• Not fall under the Non-Eligible Cases section
• Receive approval from SAMATIFY before any item is returned

For an approved eligible physical return related to a customer’s first SAMATIFY order, SAMATIFY will provide prepaid return shipping where a physical return is required.

For an approved eligible physical return related to a customer’s second or later order, the customer is generally responsible for the return shipping cost unless SAMATIFY confirms otherwise.

Do not return any product without first receiving return authorization and the appropriate return instructions.

20. Currency and Exchange Rates

All prices, payments, shipping charges, shipping thresholds, and approved refunds on SAMATIFY are processed in United States Dollars (USD).

If a customer’s bank, card issuer, or payment provider operates in another currency, that provider may convert the transaction and apply:

• Its own exchange rate
• A currency-conversion difference
• A foreign transaction fee
• Another payment-related charge

Exchange rates and third-party payment charges are determined by the applicable financial institution and are outside SAMATIFY’s control.

Approved refunds are issued in USD to the original payment method.

The amount ultimately received in another currency may differ from the amount originally converted because exchange rates can change and payment providers may apply their own fees.

21. Relationship With the Return & Refund Policy

Shipping-related return, replacement, reshipment, cancellation, or refund requests are also subject to the SAMATIFY Return & Refund Policy. https://samatify.com/policies/refund-policy

Where the Return & Refund Policy provides more specific terms concerning eligibility, evidence, approval, return shipping, or refund processing, those specific terms will apply.

Nothing in this Shipping Policy limits any mandatory consumer right that cannot legally be excluded.

22. Contact Us

For shipping, tracking, cancellation, return, or refund assistance, contact:

• Email: support@samatify.com
• WhatsApp: +1 343-305-5053

Please include your:

• Order number
• Explanation of the issue
• Tracking information
• Relevant photographs
• Relevant videos
• Packaging or delivery notices, where applicable

Providing complete information can help us review your request more efficiently.