SAMATIFY PRIVACY POLICY

Effective Date: July 29, 2026
Last Updated: July 29, 2026

SAMA INTERNATIONAL USA LLC, operating under the brand name SAMATIFY (“SAMATIFY,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit samatify.com, browse products, create or use an account, place or attempt to place an order, contact us, subscribe to communications, or otherwise interact with our website and services.

For purposes of applicable privacy laws, SAMA INTERNATIONAL USA LLC is generally the business or data controller responsible for the personal information described in this Privacy Policy, except where another company processes information independently under its own privacy policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The SAMATIFY website
• Product and collection pages
• Shopping-cart and checkout features
• Customer accounts
• Order and payment interactions
• Shipping and delivery services
• Customer-support communications
• Marketing subscriptions
• Reviews, feedback, surveys, or other submissions
• Cookies, pixels, analytics tools, and similar technologies
• Other interactions that refer or link to this Privacy Policy

This Privacy Policy does not apply to independent third-party websites, applications, platforms, or services that operate under their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with SAMATIFY.

A. Contact and Identity Information

We may collect:

• Full name
• Email address
• Telephone number, where provided
• Billing address
• Shipping address
• Country or region
• Account profile information
• Other information you choose to provide

B. Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Products and variants selected
• Shopping-cart contents
• Order number
• Purchase history
• Billing and shipping information
• Order status
• Payment status
• Discount or promotional information
• Shipping method
• Tracking and delivery information
• Cancellation information
• Return, replacement, reshipment, refund, dispute, or chargeback information

C. Payment Information

Payments may be processed through Shopify, Stripe, banks, card networks, and other applicable payment providers.

SAMATIFY generally does not directly collect or store complete payment-card numbers or full card-security codes. Payment information is submitted to and processed by the applicable payment provider.

We may receive limited payment and transaction information, including:

• Payment method type
• Card brand
• Limited card details, such as the last digits
• Billing name and address
• Transaction identifier
• Payment authorization or status
• Fraud-screening results
• Refund, dispute, or chargeback information

Shopify, Stripe, banks, card networks, and other payment providers may process personal information under their own privacy policies and legal responsibilities.

D. Account Information

If customer accounts are available, we may collect:

• Account login or authentication information
• Saved addresses
• Account preferences
• Order history
• Wishlist or saved-product information
• Account activity

Passwords and authentication credentials may be processed and secured by Shopify or another authentication provider rather than directly by SAMATIFY.

E. Customer-Support Information

When you contact us, we may collect:

• Your name and contact details
• Your order number
• Communications and correspondence
• Photographs or videos
• Packaging and shipping-label images
• Product issue descriptions
• Return or refund evidence
• Tracking or delivery information
• Other information needed to review and resolve your request

Please do not send sensitive personal information that is not reasonably necessary for us to assist you.

F. Device, Usage, and Technical Information

When you use our website, we and our service providers may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Device and advertising identifiers
• Language
• Approximate location derived from IP address
• Referring website or source
• Pages and products viewed
• Website searches
• Shopping-cart and checkout activity
• Clicks and interactions
• Session information
• Date and time of access
• Cookie identifiers
• Website performance data
• Error and diagnostic information

G. Marketing and Preference Information

We may collect:

• Email or marketing subscription status
• Communication preferences
• Cookie and consent choices
• Data-sharing or advertising opt-out choices
• Engagement with promotions or marketing
• Products or categories of interest
• Advertising interactions

H. User-Generated Content

If you submit reviews, comments, photographs, videos, testimonials, survey responses, feedback, or other content, we may collect and use that content together with information associated with your submission.

Submitted content is also subject to our Terms of Service.

I. Fraud-Prevention and Security Information

We may collect or receive information used to detect and prevent:

• Fraudulent transactions
• Payment abuse
• Unauthorized account access
• Chargebacks
• Promotion abuse
• Security threats
• Website misuse
• Violations of our policies
• Unlawful activity

3. Sources of Personal Information

We may collect personal information:

• Directly from you
• Automatically from your browser or device
• From Shopify
• From Stripe and other payment providers
• From banks and card networks
• From shipping carriers and tracking providers
• From fulfilment partners, warehouses, and suppliers
• From customer-support systems
• From analytics providers
• From marketing and advertising providers
• From fraud-prevention and cybersecurity providers
• From social-media platforms when you interact with us
• From publicly available sources where permitted by law
• From other service providers acting on our behalf

4. How We Use Personal Information

We may use personal information for the purposes described below.

A. Operating Our Website and Services

We may use information to:

• Operate and maintain the website
• Display products and content
• Provide customer accounts
• Remember preferences
• Maintain shopping carts
• Provide checkout functions
• Improve website performance
• Provide requested features
• Diagnose technical problems

B. Processing and Fulfilling Orders

We may use information to:

• Review and process orders
• Verify payment authorization
• Detect fraud
• Arrange product fulfilment
• Prepare and ship products
• Provide tracking information
• Communicate order updates
• Handle split shipments
• Review address or delivery issues
• Process eligible cancellations
• Maintain transaction records

C. Providing Customer Support

We may use information to:

• Respond to questions
• Investigate order problems
• Review photographs and videos
• Review damaged, defective, wrong, missing, lost, or delayed-order claims
• Process eligible returns and refunds
• Arrange replacements or reshipments
• Resolve complaints or disputes
• Maintain support records

D. Personalizing and Improving SAMATIFY

We may use information to:

• Understand how visitors use our website
• Improve navigation and product discovery
• Improve products, content, and services
• Recommend relevant products
• Analyze website performance
• Measure customer interest
• Test and improve website features
• Identify technical errors or usability problems

E. Marketing and Advertising

Where permitted by law and consistent with your choices, we may use information to:

• Send promotional emails
• Send product, collection, or market-launch updates
• Measure marketing effectiveness
• Understand how customers arrive at our website
• Create or use advertising audiences
• Display or measure relevant advertising
• Personalize marketing content

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

F. Fraud Prevention, Security, and Policy Enforcement

We may use information to:

• Detect and prevent fraud
• Verify transactions
• Protect customers and the website
• Detect harmful or unauthorized activity
• Prevent account or promotion abuse
• Respond to chargebacks
• Enforce our policies and Terms of Service
• Maintain system and account security

G. Legal, Accounting, and Business Purposes

We may use information to:

• Maintain tax and accounting records
• Comply with consumer-protection obligations
• Establish, exercise, or defend legal claims
• Respond to lawful requests
• Conduct audits
• Manage insurance matters
• Operate and administer our business
• Evaluate or complete a business reorganization or transaction

5. Legal Bases for Processing

Where laws such as the UK General Data Protection Regulation or similar laws apply, we may process personal information under one or more of the following legal bases.

Contract

Processing may be necessary to:

• Prepare or complete a purchase
• Process payment
• Fulfil and deliver an order
• Provide tracking
• Manage a customer account
• Provide requested customer support
• Process an eligible return, replacement, or refund

Legitimate Interests

We may process information for legitimate business interests, including:

• Operating and improving SAMATIFY
• Preventing fraud
• Protecting website and account security
• Understanding website performance
• Managing customer relationships
• Protecting legal rights
• Conducting proportionate marketing activities
• Improving products and services

Where required, we consider the potential effect on individuals before relying on legitimate interests.

Consent

We may rely on consent for:

• Certain marketing communications
• Non-essential cookies
• Certain analytics or advertising activities
• Personalized advertising
• Other processing where consent is legally required

You may withdraw consent at any time. Withdrawal does not affect processing lawfully completed before consent was withdrawn.

Legal Obligation

We may process information where necessary to comply with:

• Tax and accounting requirements
• Consumer-protection laws
• Court orders
• Regulatory obligations
• Lawful government requests
• Other applicable legal duties

6. Shopify and Our Ecommerce Platform

Our website and ecommerce store are hosted by Shopify.

Shopify provides services that may include:

• Website and ecommerce infrastructure
• Shopping-cart and checkout functions
• Customer accounts
• Order management
• Security and fraud prevention
• Analytics
• Personalization
• Product discovery
• Communication tools
• Other ecommerce and enhanced services

When you visit or make a purchase through SAMATIFY, Shopify processes information about your interactions with our store.

Shopify may also process information under its own privacy terms and may act as a service provider, processor, or independent controller depending on the particular activity and applicable law.

You may review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to learn more about Shopify’s processing and available privacy choices.

7. Shopify Network Intelligence and Enhanced Services

Shopify Network Intelligence is enabled for our store.

When Shopify Network Intelligence is enabled, Shopify may securely process information from your interactions with SAMATIFY together with information from your interactions with Shopify and other Shopify merchants to provide enhanced services.

These enhanced services may include:

• Fraud prevention and security
• Store and product improvements
• Personalization
• Ecommerce and website performance
• Search and product discovery
• Advertising measurement
• Advertising targeting
• Marketing optimization
• Other Shopify features described in Shopify’s applicable terms and privacy notices

Other merchants cannot directly access SAMATIFY customer information through Shopify Network Intelligence.

Depending on your location, you may have the right to:

• Object to certain processing
• Withdraw consent
• Opt out of targeted advertising
• Opt out of qualifying sale or sharing
• Request deletion of certain information

Available choices may be exercised through:

• Our cookie-preference controls
• Our Your Privacy Choices or data-sharing opt-out page
• Global Privacy Control where legally required and technically supported
• The Shopify Privacy Portal
• A request sent to support@samatify.com

8. How We Disclose Personal Information

We may disclose personal information to the following recipients.

A. Shopify

We disclose information to Shopify to operate and improve the ecommerce platform and provide services described in this Privacy Policy.

B. Stripe and Other Payment Providers

We may disclose personal information to Stripe, Shopify, banks, card networks, payment processors, fraud-screening providers, and related financial-service providers to:

• Process and authorize payments
• Verify transactions
• Prevent fraud and payment abuse
• Process refunds
• Handle chargebacks and disputes
• Maintain transaction and accounting records

These providers may act as our processors, service providers, or independent controllers depending on the service and applicable law.

C. Fulfilment, Supplier, and Shipping Providers

We may disclose order information to:

• Suppliers
• Warehouses
• Fulfilment partners
• Shipping carriers
• Tracking providers
• Customs or clearance providers
• Delivery-service providers

These providers may require information such as your name, address, telephone number, order details, and tracking information to fulfil and deliver orders.

D. Technology and Operational Providers

We may disclose information to providers that support:

• Website hosting
• Cloud or data storage
• Email delivery
• Customer support
• Analytics
• Fraud prevention
• Cybersecurity
• Product reviews
• Marketing and advertising
• Website search
• Performance monitoring
• Business administration

E. Professional Advisers

We may disclose information to:

• Lawyers
• Accountants
• Auditors
• Insurers
• Consultants
• Other professional advisers

where reasonably necessary for legitimate business, accounting, insurance, compliance, or legal purposes.

F. Government and Legal Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to legal process
• Respond to a court order
• Respond to a lawful government request
• Investigate fraud
• Protect rights, safety, property, or security
• Enforce our agreements

G. Business Transfers

Personal information may be disclosed or transferred as part of:

• A merger
• Acquisition
• Financing
• Reorganization
• Sale of assets
• Insolvency
• Change of control
• Similar business transaction

Any recipient will be subject to applicable privacy obligations.

9. Sale, Sharing, and Targeted Advertising

SAMATIFY does not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain privacy laws define “sale,” “sharing,” or “targeted advertising” broadly.

Depending on the advertising, analytics, Shopify enhanced services, pixels, or similar technologies enabled on our website, certain disclosures of identifiers, browsing activity, or interaction data may be treated as:

• Sale of personal information
• Sharing of personal information
• Targeted advertising
• Cross-context behavioral advertising

Where required by law, eligible visitors may opt out through:

• Our Your Privacy Choices or data-sharing opt-out page
• Our cookie-preference controls
• Global Privacy Control where supported
• A request sent to support@samatify.com
• The Shopify Privacy Portal for applicable Shopify processing

We do not knowingly sell or share personal information belonging to children under 16 for targeted advertising.

10. Cookies and Similar Technologies

We and our providers, including Shopify, may use:

• Cookies
• Pixels
• Tags
• Local storage
• Device identifiers
• Software development kits
• Similar tracking technologies

These technologies may be used for the following purposes.

Essential Functions

• Website security
• Customer authentication
• Shopping-cart functionality
• Checkout
• Order processing
• Fraud prevention
• Remembering privacy choices

Preferences

• Remembering language or regional choices
• Remembering account preferences
• Improving convenience and usability

Analytics and Performance

• Measuring website traffic
• Understanding product and page views
• Identifying website errors
• Improving performance
• Evaluating customer journeys
• Measuring website engagement

Advertising and Marketing

Where permitted and enabled:

• Measuring advertising effectiveness
• Understanding campaign performance
• Personalizing advertising
• Creating advertising audiences
• Limiting repeated advertisements
• Measuring interactions across websites or services

You may manage available cookie choices through our cookie banner or cookie-preference controls.

You may also use browser settings to block or delete cookies. However, disabling essential cookies may prevent parts of the website, shopping cart, account, or checkout from functioning properly.

For visitors in regions requiring consent, we will seek consent before using applicable non-essential cookies or similar technologies.

11. Marketing Communications

We may send promotional communications where:

• You have subscribed
• You have provided consent
• Another lawful basis permits the communication

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in the email
• Updating available communication preferences
• Contacting support@samatify.com

Even after unsubscribing from marketing, you may continue receiving transactional or service-related communications, including:

• Order confirmations
• Payment notices
• Shipping updates
• Delivery notices
• Security notices
• Policy-related notices
• Responses to customer-support requests

12. International Data Transfers

SAMA INTERNATIONAL USA LLC is based in the United States.

Shopify, Stripe, and our other service providers may operate in multiple countries. Personal information may therefore be transferred to, stored in, or processed outside your country of residence.

These countries may have privacy laws that differ from those in your location.

Where legally required, appropriate safeguards may be used, including:

• Contractual protections
• Approved data-transfer agreements
• Standard contractual clauses
• Adequacy decisions
• Other legally recognized transfer mechanisms

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether you maintain an account
• Order fulfilment
• Shipping and tracking
• Return and refund periods
• Customer-support needs
• Payment disputes and chargebacks
• Fraud prevention
• Tax and accounting requirements
• Contractual obligations
• Legal claims
• Regulatory requirements
• Marketing consent
• Security requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal, operational, and technical limitations.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Destruction
• Unauthorized disclosure

However, no website, network, transmission method, or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they suspect unauthorized account activity.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Request a portable copy
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Opt out of qualifying sale or sharing
• Opt out of targeted advertising
• Appeal certain privacy-request decisions
• Lodge a complaint with a privacy regulator
• Receive information about categories of information collected
• Receive information about categories of recipients

These rights are not absolute and may be subject to legal exceptions.

Submitting a Privacy Request

Send privacy requests to:

support@samatify.com

Please include:

• Your full name
• The email address associated with your account or order
• The nature of your request
• Any relevant order number

We may need to verify your identity before completing the request.

You may use an authorized agent where applicable. We may request evidence of the agent’s authority and may require direct verification of your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

16. California and Other United States Privacy Rights

Residents of California and certain other United States states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to SAMATIFY, these rights may include:

• The right to know
• The right to access
• The right to correct
• The right to delete
• The right to receive a portable copy
• The right to opt out of qualifying sale or sharing
• The right to opt out of targeted advertising
• The right to limit certain uses of sensitive personal information
• The right to appeal a denied request
• The right not to receive discriminatory treatment

SAMATIFY does not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.

Available requests may be submitted through:

• Our Your Privacy Choices page
• Global Privacy Control where applicable
• support@samatify.com

17. UK, EEA, and Swiss Privacy Rights

Visitors in the United Kingdom, European Economic Area, or Switzerland may have additional rights under applicable data-protection laws.

These may include rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Receive portable information
• Object to processing
• Withdraw consent
• Complain to a supervisory authority

Visitors in these regions may also have the right to consent to or reject applicable non-essential cookies and targeted advertising technologies.

You may contact support@samatify.com to exercise an applicable right.

UK residents may also have the right to complain to the UK Information Commissioner’s Office. We encourage you to contact us first so that we can attempt to address your concern.

18. Children’s Privacy

SAMATIFY is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Purchases must be made by individuals legally capable of entering into a binding agreement or under the supervision and authorization of a parent or legal guardian.

If you believe a child has improperly provided personal information to us, contact support@samatify.com so that we can review and take appropriate action.

19. Third-Party Websites and Services

Our website may link to third-party websites, social-media platforms, payment services, carriers, or other external services.

We do not control and are not responsible for the privacy, security, content, or conduct of independent third parties.

We encourage you to review the privacy policy of any third-party service before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our operations
• Website features
• Technology
• Service providers
• Shopify settings
• Payment providers
• Legal requirements
• Privacy practices

The updated version will be posted on this page with a revised “Last Updated” date.

Where required by law, we may provide additional notice of material changes.

21. Contact Us

For privacy questions, concerns, or requests, contact:

SAMA INTERNATIONAL USA LLC
Operating Brand: SAMATIFY
Business Address: 15442 Ventura Blvd, Suite 201, No. 665, Sherman Oaks, CA 91403, USA
Email: support@samatify.com
Website: samatify.com